The #1 Winter Season question asked by customers:
Q: My product arrived frozen. Is it still OK to use?
A: Yes. Just allow the bottle to thaw at room temperature. Keep the bottle indoors during the winter to keep from refreezing. If the product is frozen and thawed multiple times, it will become damaged, and very hard to work with.
The #1 question asked by customers:
Q: What’s the difference between the Ultra-Ion™ waterless car wash and the 'Classic'?
A: The “Classic” is same formulation that’s been around for nearly 20 years. It's green in color, and contains a proprietary 'molecular' formula which contains over 50 ingredients. The 'Classic' requires no cure time.
The Ultra-Ion™ is a new formulation introduced in 2004, and is 'ionized'. The ionization does several things: First, it attacks organic material such as bugs, tree sap, and bird droppings better than the 'molecular' formula found in the “Classic”. Also, since it’s 'ionized', that means it’s has a positive charge, which tends to repel dust better than the 'Classic'
The other difference with Ultra-Ion™ is that it requires a small amount of cure time (unlike the 'Classic" which has no cure time) which means that upon application, the product should be wiped in with a terry towel, then allowed to cure, or dry on the surface before buffing. The amount of cure time required varies depending on conditions, but normally, if you work your way around the vehicle by spraying and wiping in, by the time you get back to the panel you started on, you can then begin buffing. Ultra-Ion™ also give superior results on darker colored cars compared to the 'Classic'
The #2 question asked by customers:
Q: My AIRoSol Pump bottle stopped working. Can you help?A: There are several things you can try to get the pump bottle working again. Also see our Common Pumper Issues Page
At DriWash Solutions, we take pride in our exceptional customer service. If you can't find what you're looking for on this page, by all means, contact us.
If you're not completely satisfied with the performance of any DRI WASH 'n GUARD® waterless product purchased at DriWashSolutions.com, we'll give you your money back - no questions asked.
So what do you have to lose? Just the cost of shipping.
Simply return the unused portion to us within 30 days of purchase, along with a copy of your receipt, and we'll send you your money back. Please note that shipping is not refundable.
Any questions please call us at (888) DRI-WASH from 8:00 am to 8:00 pm (Eastern Standard Time) or contact us via e-mail.
Return unused portion of product by UPS or FedEx to:DriWash Solutions
Note: be sure to include a copy of your receipt with your return.